Pharmacy Supervisor - Medication Safety

Supervise the day to day activities of assigned service area, and report these to the manager as required.

Provide data as required by the manager related to productivity, workload, quality, etc.

Assist manager in the development and promotion of medication management and use processes that improve patient outcomes - including responsibility for the development of medication management policies, protocols, initiatives and guidance and implementation of regulatory requirements. Monitor response to identified issues and facilitate resolution through the relevant channels as required.

Monitor assigned service areas’ performance as well as staff performance.

Practice accountability and follow up with staff.

Provide support, coaching and assistance to all staff in their service area.

Participate in the initiation and implementation of department wide projects.

Recommend and oversee service expansion or enhancement in line with the overall vision of the department.

Assist manager in overseeing staff including objective setting, annual leave, supervision and reflective practice.

Ensure close collaboration while working with other senior staff as appropriate.

Balance patient related and professional activities in accordance with departmental objectives.

Deal with patients and clinical staff initial enquiries and relay issues to clinical staff when necessary.

Ensure the safe and competent use of all pharmacy equipment used in their service area.

Contribute to the patient safety initiaitives through identification of clinical risks in their service area.

Ensure all incidents and areas of risk are followed up and risk issues are communicated back to the appropriate stakeholders.

Participate in patient-centered pharmacetucail care throughout the entire medication use process.

Ensure that appropriate procedures are being followed for dispensing medication prescriptions.

Ensure maintenance of the required records of dispensing.

Ensure real-time collaboration with healthcare providers to create cost-effective medication care plans.

Maintain control and security of all drugs including dispensing, record keeping and secured storage of narcotics and controlled medications.

Support and encourage medication error reporting throughout the organization through a non-punitive error reporting system, and a just culture. 

Ensure compliance with federal and local rules and regulations in regard to pharmacy activities, including but not limited to preparation, labeling and delivery of medication and other pharmaceutical supplies. 

Oversee the management of investigational drugs in research programs, as applicable.

Oversee proper inventory management of their area of service, and communicate with stakeholders as necessary.

Perform other related   duties as assigned.

Quality & Regulatory

Ensure the safe and competent use of all equipment, patient appliances and aids used by patients in their service area.

Ensure that all  incidents and complaints at service level are reported immediately for appropriate action to be taken, as per organization’s policy.

Ensure that medications are stored appropriately and securely.

Supervise compliance with regulations for environmental safety and infection control, amongst others.

Ensure patient confidentiality.

Ensure that standard operation procedures (SOP) and quality assurance tests are maintained within their area of service. 

Oversee the documentation of interventions in the most appropriate format.

Communicate in a professional manner with patients, family and other medical personnel as necessary to obtain information for patient records, explain procedures, clarify orders and communicate status.

Interact professionally with department staff and other healthcare professionals when answering questions or providing other information.

Supervise compliance with all requlatory, safety and quality control programs and procedures for its service area as applicable, including but not limited to regulatory licensing, acrrediation standards, organizational policies and procedures, etc.

Coordinate  training  and education sessions for department staff and other healthcare professionals in the safe and secure handling of drugs and equipment, prescribing (whenever applicable), administration and treatment and management i.e. teaching, induction, peer review, case studies, and clinical presentations.

Participate in department programs/committees, various hospital committees and staff meetings as assigned.

Oversee and participates in the orientation and training of new employees.

Maintain professional knowledge by attending lectures, seminars or on-line education units.

Complete and maintain all regulatory requirements including licensure and certification and other mandatory training within established time frames.

Keep abreast of all developments pertaining to pharmaceutical care, and other specialty related matters.

Required:

* BSc degree in Pharmacy from an accredited college of pharmacy (minimum)

* AND Current National License

* AND MSc or relevant post graduate degree/diploma

Desired:

* Pharm D Degree

Required: 

N.A.

Desired:

N.A.

Required: 

* NLT 6 years as a hospital pharmacist of which 2 should be in a manager or supervisory experience in an acute care hospital.

* UAE National: NLT 3 years as a hospital pharmacist of which 1 should be in an acute care hospital.

Preferred:

Experience as a supervisor or head section.

Evidence of expertise in the relevant specialty.

Evidence of research activity.